Help & Support
FITBROTHERS app — iOS
1. Contact us
The fastest way to get help: drop us a line, we reply quickly (usually within 24 business hours).
- Email: contact@teamfitbrothers.com
- Instagram: @teamfitbrothers (DM)
2. Manage or cancel your subscription
FITBROTHERS subscriptions are handled by Apple (App Store). To view, change or cancel your subscription:
- Open Settings on your iPhone;
- Tap your name at the top, then Subscriptions;
- Select FITBROTHERS, then Cancel Subscription.
Cancellation takes effect at the end of the period you already paid for — you keep access until then. No further charges are made after cancelling.
3. Restore your purchases
Switched phones or reinstalled the app? Your purchases are tied to your Apple account:
- Sign in with the same Apple ID used for the purchase;
- In the app, go to account settings and tap "Restore Purchases".
If a purchase still doesn't show up, email us at contact@teamfitbrothers.com with your Apple receipt and we'll sort it out.
4. Delete your account and data
You can request deletion of your account and all your data at any time:
- From the app: account settings → "Delete my account";
- Or by email to contact@teamfitbrothers.com (subject: "Account deletion").
Deletion is permanent: your data (weight, measurements, photos, history, etc.) is erased. Under GDPR you also have rights of access and rectification — see our Privacy Policy.
5. Refunds
Purchases made through the App Store are handled by Apple. Refund requests go directly to Apple: reportaproblem.apple.com.
6. FAQ
Is the app free? Yes, downloading and part of the features are free. A premium subscription unlocks everything (unlimited programs, advanced nutrition, full tracking).
Is my data saved? Yes, your tracking is saved to your account — you'll find it again when you log back in.
Available on Android? Soon. In the meantime, leave your email on the app page to be notified at launch.
A real coach in the app? You coach yourself on your own, and you can switch to human Team FitBrothers coaching anytime without losing your data. See the coaching plans.